Auto Attendant / IVR

One of the main features necessary in a phone system is the auto attendant or IVR ( Interactive Voice Response ).

For particularly busy offices, IVR are essential for routing your callers to the correct department and efficiently taking the load of your switch board staff.

Typically you may choose to give your customers optional numbers to navigate through to the right person/department in your company.

The IVR can be made to handle calls differently depending on the time of day, the day of the week and on special days such as national holidays.